pk386 Privacy Policy

This Privacy Policy ("Policy") explains how pk386 ("Platform", "Operator", "we", "us", "our") collects, uses, stores, discloses and protects personal data about individuals ("you", "User", "Player") who access or use the pk386 website at https://pk386.cam and all associated services, products and support channels.

pk386 is committed to handling personal data responsibly and in accordance with applicable data protection principles. This Policy is designed to be transparent about our data practices so that you can make informed decisions about your use of the platform.

This Policy forms part of the agreement between you and pk386 and should be read alongside our Terms & Conditions. By creating an Account, accessing the Site or using any platform service, you acknowledge that you have read and understood this Policy.

This Policy is written in English and is directed at an international audience including Pakistani users. It does not constitute legal advice under Pakistani law. Pakistani users are encouraged to understand their rights under applicable law, including the Prevention of Electronic Crimes Act, 2016 (PECA) and any other applicable data-related legislation, independently of this document.

pk386 collects the following categories of personal data in the course of operating the platform:

3.1 Registration & Identity Data

When you create an Account, we collect:

• Full legal name
• Date of birth
• Residential address (including city — for example, Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar)
• Email address
• Phone number
• Username and password (stored in encrypted form)

3.2 KYC & Verification Data

To fulfil our KYC and AML obligations, we may collect:

• Government-issued photo identification (National Identity Card, passport, driving licence)
• Proof of address documentation
• Source of funds documentation where required
• Payment method ownership documentation

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records
• Payment method identifiers (masked card numbers, wallet account references)
• Currency denomination and transaction amounts (including PKR-denominated transactions where applicable)
• Account balance history

3.4 Technical & Usage Data

• IP address and approximate geolocation data
• Device type, operating system and browser
• Session duration and login timestamps
• Pages visited, features accessed and betting or gaming activity logs
• Cookie identifiers and analytics data

3.5 Communications Data

• Support chat transcripts and email correspondence
• Feedback and dispute records
• Marketing preferences and communication opt-in/opt-out records

Personal data is collected through the following means:

• Directly from you — when you register an Account, complete KYC documentation, make a deposit or withdrawal, place a wager, use Live Chat or contact support via email.
• Automatically — through cookies, server logs, device fingerprinting and analytics tools when you access and interact with the Site.
• From third parties — from KYC verification providers when verifying your identity, from payment processors in connection with transaction records, and from fraud-prevention services in connection with AML compliance obligations.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data for identification purposes, health data or data concerning sexual orientation — except where identity documentation provided for KYC incidentally contains such information, in which case only the identity-relevant elements are processed.

pk386 processes personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract with you — operating your Account, processing deposits and withdrawals, settling wagers, delivering support.
• Legal obligation: Processing required to comply with applicable AML, KYC and regulatory obligations imposed by the operator's licensing jurisdiction.
• Legitimate interests: Processing necessary to prevent fraud, abuse and bonus misuse; to maintain platform security; to conduct analytics that improve the platform experience; and to manage risk.
• Consent: Processing for marketing communications, where your explicit consent has been obtained and recorded. You may withdraw consent at any time.

pk386 uses collected personal data for the following purposes:

1. Account Management: Creating, maintaining and securing your Account; processing authentication; managing Account settings and responsible gambling controls.
2. Transaction Processing: Handling deposits, withdrawals, bonus credits and refunds in connection with payment methods referenced on the platform, including where Pakistani payment rails are used.
3. KYC & AML Compliance: Verifying your identity and age; conducting anti-money laundering checks; fulfilling obligations imposed by the operator's applicable license jurisdiction.
4. Customer Support: Responding to support queries via Live Chat, Help Centre or email; investigating complaints and disputes; maintaining records of interactions.
5. Platform Security & Fraud Prevention: Detecting and preventing fraud, bonus abuse, collusion, money laundering and other prohibited conduct; monitoring for suspicious account activity.
6. Responsible Gambling: Implementing and monitoring deposit limits, loss limits, session controls and self-exclusion; identifying markers of harm; complying with responsible-gambling obligations.
7. Analytics & Improvement: Analysing usage patterns to improve platform performance, user experience, game selection and support responsiveness.
8. Marketing Communications: Sending promotional offers, bonus notifications and platform updates to users who have opted in. You can opt out at any time.
9. Legal & Regulatory Compliance: Meeting applicable legal, regulatory and judicial obligations, including responding to lawful data requests from authorities.

pk386 does not sell your personal data to third parties. We share personal data only in the following circumstances and only to the extent necessary:

• Payment Processors: Transaction data is shared with payment service providers to facilitate deposits and withdrawals. Payment references on this platform — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are cited as familiar payment context only. Any actual payment processing is conducted by the operator's contracted payment partners under their own terms and data handling agreements.
• KYC & Verification Providers: Identity and documentation data is shared with contracted third-party KYC verification services for the purpose of identity confirmation, age verification and AML screening.
• Fraud Prevention & AML Services: Data may be shared with fraud-prevention and risk-management services to detect and prevent financial crime in accordance with AML obligations.
• Legal & Regulatory Authorities: We may disclose personal data to law enforcement, regulators or courts where required by applicable law, a lawful court order, or where necessary to protect the rights or safety of pk386, its users or the public.
• Technology & Infrastructure Providers: Platform infrastructure, analytics and security service providers may process data on our behalf under binding data processing agreements that prohibit any independent use of the data.
• Business Transfers: In the event of a merger, acquisition or sale of all or part of the business, personal data may be transferred as part of that transaction. Users will be notified of any such transfer.

pk386 operates as an international platform. Personal data collected from users — including those based in Pakistan, Karachi, Lahore, Islamabad and elsewhere — may be stored on and processed by servers located outside Pakistan. Where data is transferred internationally, we take steps to ensure appropriate safeguards are in place through contractual arrangements with service providers.

Pakistani users should be aware that data protection laws applicable in the destination jurisdiction may differ from those in Pakistan. By using the platform, you acknowledge that your data may be transferred, stored and processed outside Pakistan subject to the safeguards described in this Policy.

pk386 retains personal data only for as long as necessary to fulfil the purposes set out in this Policy or as required by applicable legal and regulatory obligations.

• Account Data: Retained for the duration of the Account relationship and for a period thereafter as required by the operator's AML and licensing obligations — typically a minimum of five (5) years following Account closure.
• Transaction Records: Retained in accordance with AML requirements — generally a minimum of five (5) years from the date of the transaction.
• KYC Documentation: Retained for the period required by the operator's license jurisdiction for AML compliance purposes.
• Support Communications: Retained for a reasonable period to allow dispute resolution and for compliance with any legal claims.
• Analytics Data: Retained in aggregated or anonymised form after the active Account period for platform improvement purposes.

Where data is no longer required for any purpose — legal, contractual or legitimate interest — it is securely deleted or anonymised.

pk386 uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies may be in use:

• Essential Cookies: Required for the platform to function. They maintain your login session, remember your Account state and support security features. These cannot be disabled without impairing platform functionality.
• Analytical/Performance Cookies: Collect anonymised data about how users navigate the platform — pages visited, session duration and feature usage — to help us improve performance and user experience.
• Functional Cookies: Remember your preferences such as language settings, responsible gambling tool configurations and display options.

pk386 does not use third-party advertising or retargeting cookies. You can manage and delete cookies through your browser settings. Please note that disabling essential cookies may prevent the platform from operating correctly.

pk386 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. Security measures in place include:

• HTTPS/SSL encryption for all data transmitted between your device and the Platform
• Encrypted storage of passwords and sensitive account credentials
• Role-based access controls limiting internal data access to authorised personnel
• Regular security assessments and platform monitoring
• Data processing agreements with all third-party processors
• Incident response procedures for detecting, managing and reporting data security events

No digital platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and interests, pk386 will take prompt action to contain the breach and notify affected users and relevant authorities as required by applicable obligations.

The pk386 platform is strictly for adults aged 18 years and above, or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect or process personal data from individuals under the applicable minimum age.

Age verification is applied as part of the KYC process. If we discover that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated Account. If you are aware that a minor has created an Account on pk386, please contact us immediately at the support channels listed in Section 17.

Subject to applicable legal obligations — including AML retention requirements — you hold the following rights in respect of your personal data processed by pk386:

To exercise any of the above rights, contact the pk386 support team via the channels in Section 17. We will respond to requests within a reasonable timeframe. Please include your registered Account email address and Account username to facilitate prompt handling.

Where a request is subject to legal limitation — for example, AML regulations requiring retention of transaction records — we will explain the applicable limitation clearly.

With your consent, pk386 may send you promotional communications including bonus offers, sports betting promotions, PSL/T20 cricket event specials, reload bonuses and platform updates, via email or in-platform messaging.

You may opt out of marketing communications at any time by updating your preferences in your Account settings or by contacting support. Opt-out requests are processed promptly. Note that opting out of marketing communications does not affect transactional communications — you will continue to receive Account-related notifications such as deposit confirmations and KYC status updates.

pk386 does not share your contact details with third-party marketers. Marketing communications are sent by pk386 only, for pk386 products and promotions.

The pk386 Site does not contain links to external third-party websites. Where third-party services are accessed in connection with the platform — such as payment processors or KYC verification tools integrated into the cashier or onboarding flow — those services operate under their own privacy policies and data handling terms.

pk386 is not responsible for the privacy practices or content of third-party services. Users are encouraged to review the privacy policies of any external services they interact with in connection with their Account.

pk386 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered users via the email address on file or through a prominent notice on the Site prior to the updated Policy taking effect.

The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the platform following notice of an update constitutes acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed of how your data is being handled.

For any queries relating to this Privacy Policy, data access requests, correction or deletion requests, or concerns about how your personal data is handled, please contact the pk386 support team through the following channels:

• Live Chat: Available via the Help Centre on the Platform, 24/7.
• Help Centre: Self-service knowledge base for common Account, privacy and data queries.
• Email (plain text — not a clickable link): [email protected]

Support is available in English as the primary language, with Urdu assistance available on selected channels. When submitting a data-related request, please provide your registered Account email address and Account username to allow us to identify your record and respond effectively.

We aim to respond to all privacy-related queries within a reasonable timeframe. If you are not satisfied with our response, you may have the right to raise a complaint with a relevant supervisory authority in your jurisdiction.